What We Promise To You
At Heart&Home, we know how important your investments are which is why we promise to do everything we can to ensure it is protected, both financially and physically.
- Dedicated Agent: You’ll have a single point of contact throughout the entire rental process. Our dedicated agent is committed to understanding your needs and providing tailored support from start to finish.
- Attention-Grabbing Signage: Our professionally designed signboards ensure your property stands out in the market, attracting potential tenants.
- Online Exposure: Your property will be prominently featured on major portals like Rightmove, Zoopla and James Edition, maximising visibility and reach.
- Targeted Local Advertising: We strategically utilize local publications to showcase your property and attract the right tenants.
- 24/7 Availability: We are here for you around the clock, conducting viewings at any time to ensure they fit your prospects' schedules. This flexibility maximizes the chances of letting your property sooner.
- Extensive Referencing: To protect our clients, we conduct thorough referencing of all potential tenants, ensuring that you have peace of mind when selecting the right individuals for your property.
- Rental Guarantee and Legal Insurance: Our rental guarantee and legal insurance options provide additional security, safeguarding your investment and offering peace of mind throughout the tenancy.
- Regular Property Inspections: We conduct inspections every 3-4 months to stay on top of maintenance and address any concerns before they escalate. This ensures your property is well-maintained and cared for by tenants.
Our Rental Journey Together
Please note that this is a standard rental journey, this is subject to change depending on the service you choose and the property itself (eg, HMO).
Compliance
With Heart&Home managing your properties, you can rest easy knowing that you are fully compliant with all regulations. We take compliance seriously and stay consistently updated on new legislation and regulations to ensure your properties meet the highest legal standards. We often attend seminars focused on compliance, which enables me to provide the best advice possible to my landlords.
Gas Safety: We ensure that all gas appliances are inspected annually, keeping your properties compliant and your tenants safe.
Electrical Safety: We can help facilitate both Portable Appliance Testing (PAT) and Periodic Testing to guarantee your electrical installations are safe and up to code.
Furniture and Fire Safety: We’ll guide you on regulations regarding smoke alarms and furniture safety standards, so you can be confident that your property is compliant. If your property is furnished, We will advise you on what can stay and what needs to be removed.
Energy Performance Certificates (EPCs): We will organise EPCs for all rented properties, ensuring compliance with regulations. Plus, We provide a free floor plan for use in your marketing efforts.
Inventories: A comprehensive inventory will be created at the start of each tenancy, complete with photos documenting the condition and contents of the property.
Tenant Deposits: We handle all aspects of registering tenant deposits with approved government schemes within the required timeframe, ensuring compliance and protecting your interests.
With our proactive approach to compliance, you can be assured that your properties are managed with the utmost care and professionalism.
Protection
- We offer rental guarantee insurance, included in our Full Management Service at no extra cost, providing you with peace of mind in your rental agreements.
- Multiple deposit options are available to ensure you feel secure and comfortable in your arrangements.
- Our commitment to conducting inspections more frequently than standard agencies allows us to identify and resolve any issues early, ultimately saving you money in the long run.
- You can trust in our integrity and know that you, your money, and your properties are well protected.
- As part of the Property Redress Scheme, we provide a clear avenue for complaints in the event that your issues are not resolved via our compliants procedure.
Our Full List Of Services and Fees
Discover our full list of services and fees, designed to provide tailored solutions that meet your unique needs. Please note that all fees are subject to change based on personalized services and market conditions. Experience transparency and expertise every step of the way!
Tenant Find Only Service
Our Tenant Find Only service includes everything you need to get the perfect tenant quickly and efficiently:
- Market Appraisal: Professional evaluation of your property’s rental value.
- Property Preparation: High-quality photos and videos to showcase your property.
- Signboard Installation: "To Let" board for maximum visibility.
- Portal Promotion: Listing on all major property portals to reach a wide audience.
- Accompanied Viewings: Guided viewings to ensure prospective tenants get a great impression.
- Comprehensive Tenant Referencing: Rigorous screening for tenant reliability and suitability.
- Tailored Tenancy Agreement: Custom tenancy agreement to suit your property and requirements.
Fee: 75% + VAT of the first months rent - Example: Property is rented out at £800pm, Fee would be £720
Tenant Find with Rent Collection
This package offers all the benefits of the Tenant Find Only Service, plus additional support for rent handling and security:
- Deposit Protection: Secure registration of the deposit with a government-approved deposit scheme.
- Professional Inventory and Condition Report: Detailed documentation of property condition with photos, ensuring clarity at tenancy end.
- Full Check-In Process: Organised and smooth check-in for tenants.
- Monthly Rent Collection and Statements: Timely rent collection and transparent monthly statements to keep your finances organised.
Fee: 50% + VAT of the first months rent and then 12% inc VAT per month - Example: Property is rented out at £800pm, Fee would be £480 and then £96pm
Fully Managed Service
Our Fully Managed Service provides an all-inclusive property management experience, building on our Tenant Find and Rent Collection services with a complete end-to-end approach:
- Tenancy Extensions and Legal Notices: We handle tenancy renewals and keep you compliant with all necessary legal notices.
- Repairs and Maintenance Coordination: Prompt organisation and oversight of maintenance issues to keep your property in top condition.
- Regular Property Inspections: Scheduled inspections every 4-6 months based on your preferences, allowing us to address issues early.
- Annual Safety Checks: Coordination of essential gas and electrical safety certifications.
- Check-Out Inspection and Deposit Resolution: Thorough check-out process to document property condition and manage deposit disputes if needed.
- Included Rent Guarantee and Legal Insurance: Added peace of mind with rent guarantee and legal cover for any issues that may arise.
Fee: 50% + VAT of the first months rent and then 14.4% inc VAT per month (this is subject to change, as if you are wanting multiple properties to be fully managed we will provide a discount on this) - Example: Property is rented out at £800pm, Fee would be £480 and then £115.20pm. Please note this fee includes rental and legal insurance, this is not an added on cost.
Compliance Consultation
Whether you manage one property or several, compliance is crucial. Book a meeting with us to review your portfolio and ensure every property is up to legal standards, safeguarding against potential tenant disputes and evictions.
Fee: Single Property from £100, 2-3 Properties from £200 and 4+ Properties custom quote. Please contact us for a accurate quote based on your portfolio and needs.
Investment Support for Rental Properties
Thinking of expanding your rental portfolio? We’ll guide you through:
- Local Market Analysis: Recommendations on high-yield rental properties.
- Accompanied Viewings: Expert advice at your side during viewings.
- Property Sourcing: Identify profitable rental or auction properties ready to restore.
Fees: Basic Investment Consultation: £300 - £500
- Includes a local market analysis session where we will discuss potential high-yield areas, rental trends, and offer a few key property recommendations.
- Ideal for clients who need initial guidance but may want to conduct viewings and further research independently.
Standard Investment Support with Accompanied Viewings: £600 - £750
- Market Analysis + Accompanied Viewings: Includes in-depth market analysis, accompanied viewings (usually 1-3 properties), and specific recommendations on how the property could perform as a rental.
Full Property Sourcing and Support Package: £800 - £1,000+
- Comprehensive Market Analysis, Accompanied Viewings, and Property Sourcing: Full-scale support for clients who want assistance in sourcing high-return rentals or renovation projects.
- Ideal for investors wanting a more hands-off experience, with us identifying specific profitable properties, conducting thorough assessments, and advising on purchase strategies.
Restoration Management
Bought a property in need of work? Let us oversee the full restoration process to ensure your investment reaches its full potential—all within your budget.
Fees:
- Consultation and Planning Only: Starting at £300
- Project Management Lite: From £1,000
- Full-Service Restoration Management: Custom quote based on project complexity
Please contact us to receive an in depth description of each package.
Rental Review
For self-managing landlords, our Rental Review includes:
- Property Valuation: Accurate assessment of each property’s market rental value.
- Profitability Tips: Insights on increasing rental income and staying competitive.
Fees:
- Single Property Rental Review: Starting at £100
- Portfolio Review (2-4 Properties): From £200
- Extensive Portfolio Review (5+ Properties): Custom Quote Based on Portfolio Size
Property Valuation
If you’re thinking of renting out your current home, we offer a free valuation service to assess its rental potential based on current market trends.
Fee: This is a free service
Gas and Electrical Safety Certificates
Stay compliant and keep tenants safe. We’ll arrange your annual gas and electrical safety inspections with certified professionals.
Fee: Please contact us for a quote. We include the organisation of this in our full management service, the certificates themselves are subject to charge.
Furnishings for HMOs
Our partnership with a leading furniture company means we can quickly furnish your property for HMO rental, helping you start earning as soon as possible.
Fees: Please contact us for a custom quotation.
First-Time Landlord Consultation
New to property rental? Book a consultation to learn the essentials. We’ll walk you through each step, ensuring you start strong.
Fees:
- Basic Consultation (1 hour): £75
- In-Depth Consultation (2 hours): £150
- Consultation + Resource Pack: £200
Overseas Landlord Services
Investing in the UK from abroad? We offer complete management services, from sourcing to tenant care, so you can invest without the need to travel.
Fees: Please contact us for an in depth custom quotation
All rights reserved. Heart&Home Properties Ltd
© 2024
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.